Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of Traced, available at usetraced.xyz, including our website, dashboard, reports, emails, and related services (together, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

If you do not agree to these Terms, do not use the Service.

Traced helps you monitor publicly available pages of competitors’ websites. Depending on your plan, the Service can discover competitor pages, scan them on a recurring schedule, detect changes, summarize them with AI assistance, and deliver reports by email and in your dashboard.

The Service is provided for business informational purposes. The demo uses sample data and is for illustration only.

We work to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, update features, or discontinue parts of the Service. Unless a separate written agreement says otherwise, we do not offer a service-level agreement. We are not liable for downtime caused by third-party providers, internet failures, or events beyond our reasonable control.

You must be at least 18 years old and able to enter into a binding contract to use the Service. You sign in through Google. You agree to provide accurate account information, keep access to your Google account secure, and accept responsibility for all activity under your account.

Notify us promptly at hello@usetraced.xyz if you suspect unauthorized access to your account. We may suspend accounts that violate these Terms or create risk for us, our users, or third parties.

Paid plans and their features, limits, and prices are described on our pricing page and at checkout. Limits may include the number of products, competitors, or monitoring runs. We may measure usage and temporarily limit excessive use that threatens the Service or third-party websites.

Paid subscriptions are billed in advance on a monthly or annual basis and renew automatically until canceled. Prices are shown at checkout and may be in US dollars; applicable taxes may be added. Payments are processed by Polar, which acts as our merchant of record. By subscribing, you authorize Polar and us to charge your selected payment method on each renewal date.

If a charge fails, we may retry it and suspend access until payment is resolved. We may change prices with advance notice; the new price applies to your next renewal after the notice. We may change plan features or limits with reasonable notice. Changes do not affect the current paid period except as required by law.

You can cancel at any time from your billing settings or by contacting hello@usetraced.xyz. Cancellation stops future renewals, and you keep access until the end of the current paid period.

Except where required by law or expressly stated at purchase, payments are non-refundable, and we do not provide prorated refunds for partial periods. If you are a consumer with a statutory right of withdrawal, that right is not affected by these Terms. If you believe you were charged in error, contact us or Polar so we can review it.

You agree to use the Service only for lawful purposes and only to monitor websites you are entitled to monitor. You must not:

• Access or monitor pages behind a login, paywall, or other access control, or bypass technical restrictions or rate limits.
• Use the Service to harass, stalk, defame, or infringe the rights of any person or company.
• Submit URLs or content that you do not have the right to use, or that violate a confidentiality, employment, or contractual obligation.
• Interfere with the operation of the Service, introduce malware, attempt to gain unauthorized access, or probe our systems or those of third parties.
• Reverse engineer, copy, resell, sublicense, or provide the Service to third parties except as permitted by your plan.
• Use the Service or reports to violate any law, regulation, or third-party website’s terms.
• Use automated means to circumvent usage limits or place an unreasonable load on our infrastructure or third-party websites.

We may investigate and suspend or terminate access for violations of this section.

You keep ownership of the content you submit to the Service, such as your product details, competitor list, and notes. You grant us a worldwide, non-exclusive, royalty-free license to host, process, reproduce, and display that content as needed to provide and improve the Service.

You are responsible for ensuring that your content and monitoring targets are lawful and that you have any permissions required. You represent that monitoring a target does not breach any obligation you owe to a third party. We may remove content or stop monitoring a target if we believe it violates these Terms, applicable law, or the rights of a third party.

The Service reads only publicly accessible pages. We do not access accounts, private dashboards, or content behind authentication.

Some reports, summaries, and analyses are generated with the help of artificial intelligence. AI output can be incomplete, outdated, or wrong. Reports may miss changes, misread a page, or summarize content inaccurately. You should verify important information before acting on it.

Reports are provided for informational purposes only and are not legal, financial, investment, or professional advice. You are responsible for decisions you make based on the Service.

The Service depends on third-party providers and links to third-party websites. We are not responsible for third-party content, products, or practices, and their terms and privacy policies apply to your use of them.

Payment processing is provided by Polar, Google sign-in by Google, and email delivery by Resend. Availability of the Service may depend on these providers.

The Service, including our software, design, text, graphics, logos, and the selection and arrangement of content, is owned by Traced or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription, subject to these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service. If you send us feedback, you grant us the right to use it without obligation to you. Traced and the Traced logo are our trademarks.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will detect every change, that reports will be complete or accurate, or that the Service will meet your requirements. Some jurisdictions do not allow certain exclusions, so some of these may not apply to you.

To the maximum extent permitted by law, Traced and its officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service. Our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the claim, or (b) USD 100. These limits do not apply to fraud, gross negligence, willful misconduct, death or personal injury, or any liability that cannot be limited by law.

You agree to indemnify and hold harmless Traced and its officers, employees, and suppliers from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your content, your monitoring targets, your use of the Service, or your violation of these Terms, applicable law, or third-party rights.

You may stop using the Service at any time and cancel your subscription as described above. We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure, or if required by law. If we terminate your access for convenience and you have prepaid fees, we will refund the unused portion of those fees.

On termination, your right to use the Service ends. We will handle your information as described in the Privacy Policy. Sections that by their nature should survive termination will survive, including provisions about intellectual property, disclaimers, liability, indemnification, and governing law.

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date. If changes are material, we will provide reasonable advance notice by email or in-app.

Changes apply when posted unless stated otherwise. Your continued use of the Service after the effective date means you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

These Terms are governed by the laws of the jurisdiction in which Traced is established, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in that jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.

Before filing a claim, please contact hello@usetraced.xyz so we can try to resolve the issue informally. Nothing in this section prevents either party from seeking injunctive relief.

These Terms, together with the Privacy Policy and any plan or order terms presented at checkout, are the entire agreement between you and Traced regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are independent contractors, and these Terms do not create an agency, partnership, or employment relationship. We are not liable for delays caused by events beyond our reasonable control.

Notices to you may be sent to the email address on your account or posted in the Service. Notices to us must be sent to hello@usetraced.xyz.

If you have questions about these Terms, contact Traced at hello@usetraced.xyz. We will try to respond promptly.